1. Business and contact details
- Wisna Rafimanesh, trading under the brand WE Beauty, sole proprietorship
- Zadelmakerstraat 49, 1315 AN Almere, the Netherlands
- Chamber of Commerce 42117236 · VAT NL005507602B13
- info@wébeauty.com · +31 6 1172 3776
2. Scope and offer
These terms apply to appointments made online, by telephone or via WhatsApp for consultations, treatments, packages and agreed at-home treatments.
The website describes the offer as carefully as possible. Results, the suitable number of sessions and perceived effects vary. Photographs, examples and experiences do not guarantee a result.
3. Prices
The price shown before booking includes VAT and mandatory charges. Any travel cost for an at-home treatment is disclosed and agreed separately in advance.
An obvious pricing or typing error is not binding where a customer could reasonably understand that it was an error. WE Beauty will report such an error as soon as possible before performance.
4. Booking, confirmation and payment
An online appointment becomes final once booking and the required deposit have been completed successfully and the automatic confirmation has been received. Confirmations and reminders are sent by email.
Every online appointment requires a €25 deposit. Mollie processes this payment; the deposit is deducted from the treatment price and the statement descriptor is WE Beauty. The balance may be paid by card, cash, payment request or bank transfer.
The customer checks the treatment, date, time, price and contact information in the confirmation and reports any error promptly.
Klarna is configured as a payment option through Mollie. Availability for a particular payment and the applicable conditions are shown in the payment environment.
5. Online cooling-off period
An online service booking is generally subject to a statutory fourteen-day cooling-off period. Where the customer requests performance within that period, the booking flow displays the legally required information and requests the required consent before confirmation. Mandatory consumer rights are not excluded.
The booking environment must also support the legally required online withdrawal function and automatic receipt confirmation. This will be tested technically and legally before public launch.
6. Information and safety
The customer provides relevant information fully and accurately, including medication, pregnancy, recent surgery or circumstances that may affect safety or suitability. WE Beauty may refuse, adapt or stop treatment where necessary information is missing or treatment does not appear responsible.
General information and WE Beauty beauty/wellness treatments are not medical advice and do not replace a doctor or clinic. For severe, sudden or concerning symptoms, contact your medical care team or emergency services.
A hernia is a contraindication under the current treatment policy. Contact WE Beauty before booking if you are uncertain. Wisna ultimately assesses whether treatment is responsible and appropriate at that time.
Wisna completed the After Lipo Care Specialist Training, Madero Therapie, Lymfedrainage & Contour and Body Contouring Massage courses at Body Contour Clinic Academy.
Customers aged sixteen or over may request an appointment independently. A customer under sixteen must be accompanied by a parent or guardian or have prior written parental or guardian consent. WE Beauty may still refuse treatment where it is not considered suitable or responsible.
If a wound opens during or after treatment, treatment is stopped, the wound is covered with sterile material where necessary and the customer is referred to a medical provider. Emergency services are called in an acute or serious situation.
In addition to a hernia, other symptoms, conditions and risks are discussed personally during the intake. Wisna decides case by case and refuses treatment where an individual risk would make it irresponsible. Possible application of the Wkkgz still requires professional confirmation.
7. Pre- and post-liposuction care
You may contact WE Beauty at any stage of recovery to discuss the options; written medical approval is not routinely required under the current process. WE Beauty assesses whether treatment is responsible in each individual situation. Medical directions from the treating doctor or clinic remain leading and WE Beauty is not a substitute for medical care.
WE Beauty remains available for questions after treatment. Current aftercare advice is to drink enough fluids, take it easy and choose light, low-salt food, unless a doctor or clinic has given different instructions.
8. Packages and consultations
- Current package prices cover five or ten treatments.
- A package is valid for six months from the purchase date, non-transferable and paid in advance. Klarna may be displayed through Mollie when the payment is eligible.
- A package cannot be voluntarily paused after purchase or ended early after it has started. Unused sessions expire after six months. Mandatory legal rights and rights following a demonstrated failure remain unaffected.
- A package session cancelled too late or missed is treated as used.
- A personal consultation lasts fifteen minutes and costs €15; a telephone consultation lasts fifteen minutes and is free.
- The €15 personal-consultation fee is deducted if the customer books during the consultation or confirms within 48 hours that they wish to book a treatment.
Digital gift cards are planned in values of €20, €50, €100, €250 and €500. They are transferable, may be combined with promotions or package discounts and are limited to one gift card per booking. They will remain valid for at least two years. The online purchase, redemption and withdrawal flow will be implemented before sales begin.
9. Cancellation, rescheduling and non-attendance
An appointment may be cancelled or rescheduled without charge until 48 hours before it begins. For a later cancellation or non-attendance, only the €25 deposit is forfeited for an individual appointment; no additional treatment amount is charged. For a package, only the relevant session is treated as used and the remaining valid sessions remain available. The separate cancellation policy forms part of these arrangements.
Treatment may still be possible if the customer arrives no more than ten minutes late. If the customer is more than ten minutes late, the appointment is cancelled. For an individual appointment, only the €25 deposit is forfeited; for a package, only that session is treated as used and the remaining sessions remain available.
In a demonstrated exceptional circumstance, such as hospital admission, a serious accident or the death of a close relative, the appointment may be rescheduled without charge after personal consultation. Wisna assesses each case and may request limited supporting evidence without collecting more medical information than necessary.
Any refund due will be made within five working days, normally through the original payment method.
10. At-home treatments
An at-home treatment is only available by prior arrangement and with a maximum one-way travel time of sixty minutes from the practice, up to sixty minutes outbound and sixty minutes back. The location must be clean and have a suitable treatment table. Travel costs are €1.50 per minute for the full outward and return journey. The treatment, availability, treatment price and calculated travel costs are agreed clearly before confirmation.
11. Complaints
A formal complaint may be submitted to info@wébeauty.com. WE Beauty first seeks to resolve it carefully and directly and provides a substantive response or an update on the next steps within five working days.
Application of the Wkkgz and, if it applies, the independent complaints officer and recognised disputes body still require confirmation.
12. Liability and force majeure
Nothing in these terms excludes mandatory consumer rights. The customer remains responsible for providing complete information and following medical, preparation and aftercare instructions. WE Beauty remains responsible for attributable failures under applicable Dutch law.
No broader limitation, insurance reference or force-majeure clause will be added until it has been operationally and legally confirmed.
13. Law, changes and saving a copy
Dutch law applies. Disputes are submitted to the Dutch court with jurisdiction under the law, without limiting mandatory consumer rights.
If a translation differs from the Dutch text, the Dutch version prevails to the extent permitted by law.
The version in force at booking is made available before confirmation and must be printable or savable. Material changes are not applied retrospectively where this would unfairly disadvantage the customer.