1. Cancel or reschedule
Contact WE Beauty as soon as possible via +31 6 1172 3776 or info@wébeauty.com. A request has been processed once WE Beauty confirms the cancellation or replacement appointment.
2. Timely cancellation
An appointment may be cancelled or rescheduled without charge until 48 hours before the scheduled start time. After a timely cancellation, the deposit is refunded in full.
3. Late cancellation and no-show
For a cancellation within 48 hours of the appointment or for non-attendance, only the €25 deposit is forfeited for an individual appointment; no additional treatment amount is charged. If the appointment is part of a package, only the relevant session is treated as used and the remaining valid sessions remain available. Mandatory legal rights remain unaffected.
4. Refunds
A refund due will be made within five working days through the original payment method unless expressly agreed otherwise.
5. Late arrival
Contact WE Beauty as soon as possible if you will be late. Treatment may still be possible if you arrive no more than ten minutes late. If you arrive more than ten minutes late, the appointment is cancelled. For an individual appointment, only the €25 deposit is forfeited; for a package, only that session is treated as used and the remaining sessions remain available.
6. Illness and exceptional circumstances
In a demonstrated exceptional circumstance, such as hospital admission, a serious accident or the death of a close relative, an appointment may be rescheduled without charge after personal consultation. Wisna assesses each case and may request limited supporting evidence. In the event of illness, unexpected symptoms or doubt regarding pre- or post-liposuction care, contact WE Beauty promptly. For serious or concerning symptoms, first contact your doctor, clinic or emergency care.
7. Package sessions
Packages are valid for six months from the purchase date, non-transferable and paid in advance. Pausing is not possible under the current policy. Unused sessions expire after six months. If an appointment is cancelled too late or missed, only the relevant session is treated as used and the remaining valid sessions remain available.
This policy does not restrict a mandatory right of withdrawal or rights following a demonstrated failure by WE Beauty.
8. Cancellation by WE Beauty
In an exceptional situation, WE Beauty may reschedule an appointment up to two hours before it begins and informs the customer as soon as possible. A suitable replacement date is offered first. If the customer cannot or does not wish to accept it, amounts already paid for the unperformed appointment are refunded within five working days.
9. Online cooling-off period
This cancellation policy does not restrict any statutory right of withdrawal. To perform an online-booked service within fourteen days, the booking flow must provide the legally required information and request.